I am recognised as a versatile, hands-on, and successful technology executive with over 20 years’ experience and who has continuously delivered critical commercial outcomes for “tier 1” corporate organisations in telecommunications, postal services, logistics, finance, banking, as well as technology service providers supporting both Corporate and SME organisations across several additional industry sectors.
As a long-term Executive Leadership Team member, I am regarded as an engaging and collaborative leader who is expert at identifying and facilitating change in technology and business processes to improve business wide performance, while fostering effective internal and external collaborations and C Suite advisory.
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Oracle/Aconex |
Director IT (Cloud Governance, PMO, Arch, FinOps, Compliance ) |
Aug 2021 -Jan 2024 |
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Senior Program Manager |
Jun 2018 - Aug 2021 |
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Head of Corporate Technology, Global |
Oct 2017 - Jun 2018 |
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Sensis |
Business Engagement, Enterprise Technology Consultant |
Jul 2017 – Sep 2017 |
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Australia Post |
CTO & Head of Technology, Decipha |
Sep 2014 - Mar 2017 |
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Head of Technology, Fulfilment & UMS |
Apr 2014 - Sep 2014 |
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National Australia Bank |
Head of Technology & Product Owner |
Aug 2010 - May 2013 |
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Business Technology & Engagement Partner |
Oct 2006 – Aug 2010 |
Oracle – CEGBU (Aconex) Oct 2017 – Jan 2024
Director IT (Cloud Governance, PMO, Architecture, FinOps, Compliance) Aug 2021 – Jan 2024
Led a global (AU, UK, IN, US)technology team, accountable for PMO, Strategy and Architecture, Auditing and Compliance and FinOps (cost), with oversight for the governance of Security and Identity and Automation Delivery.
Reported to: VP Cloud Infrastructure, Operations & Security Direct Reports: 5
Achievements
· Proposed and established the Cloud governance strategy and roadmap which resulted in:
- Building the team from zero to 20 people
- Successfully establishing a comprehensive cloud governance framework, increasing maturity level by 25% and delivering 40 documented processes (40) covering end to end lifecycle and 370 NIST compliant controls.
· Implemented FinOps and analytics platform, leading to over $6m in direct cost savings over two years from a cloud spend of $45 million, enabling the business unit to exceed its FY23 financial targets with zero operational impacts.
· Reduced open risks by 20% and delivered a FIPS compliant platform with an 18-month architecture roadmap.
· Successfully implemented a standard risk management framework for CEBGU Cloud Governance, aligning with industry and Oracle best practices to maintain DoD IL4/Fedramp Moderate, CE+ and IRAP compliant posture.
· Certified DevOps Leader and a key member of the VP DevOps implementation team, I led successful pilot projects and value chain mapping initiatives, executing strategies that achieved a 40% improvement in cycle time.
· Streamlined application onboarding and reduced risk to our cloud native platform by establishing a standard application onboarding program, 40 SoP’s addressing the full end to end lifecycle and compliance framework, led US Fedramp IL4 assessment addressing over 300 controls.
· Turned a key project for a large high profile government client to green for target date after taking direct program leadership and crisis management to address the critical red status.
· Championed and delivered pipeline automation saving 5000+ hours/yr., eliminating manual errors and achieving a key business goal of deploy anywhere anytime to reduce cost and operational risk and alleviate headcount issues.
Senior Program Manager | Aconex – Oracle | Jun 2018 – Aug 2021
Led the Aconex M&A integration, platform migrations & Global GDPR and security compliance program.
Reported to: Senior Director PMO & DevOps
Achievements
· Chaired and program managed M&A Security Governance & Remediation Program, a critical program of works across all M&A products and platforms comprising Operational integration, PEN Tests, OWASP, Security, GDPR, Data Compliance, tech. debt, minimising risk exposure and implementing ongoing compliance frameworks.
· Program managed the migration of 30+ globally distributed development and QA platforms, code, and pipelines out of AWS/colo data centres into Oracle Cloud Infrastructure and source control reducing risk and enhancing efficiency, stability, compliance, and security resulting in 25% reduction in run times and 50% reduction in cost.
· Implemented production change management and separation of duties enhancing our cybersecurity posture.
· Managed Technology M&A integration planning, vendor management and transition of over 600 global Technology suppliers addressing contract and vendor risk and the transition to Oracle standard technologies.
Aconex
The world’s #1 cloud collaboration platform in construction, delivering 16,000 projects and over $1 trillion in value across 70 countries.
Head of Corporate Technology, Global | Oct 2017 – Jun 2018
Appointed to set and lead the strategic vision for Corporate Technology. Encompassed all enterprise platforms including Development, Workplace, Support, Collaboration, HR, Finance, Networks, Infrastructure, End User Compute and Contact Centre.
Reported to: CFO Direct Reports: 6 (AU/UK/IN/DE/FR/US) supporting 65 locations globally.
Achievements
· Implemented service-based reporting and cost optimisation program identifying $3m saving across a $20m portfolio and exposing significant shadow IT.
· Initiated and led Digital Workplace review aimed at aligning the three pillars of People, Places, and IT Platforms into a unified Digital Workplace strategy.
· Led staff through a period of significant change while driving due diligence program and M&A activity to ensure continued operation and smooth transition of the business in the lead up to Change of Control.
Sensis Jul 2017 – Sep 2017
Sensis is Australia’s #1 marketing services company providing search engine marketing and optimisation services, website products, social, data and mapping solutions.
Consultant - Business Engagement, Enterprise Technology
Reporting to the GM Enterprise IT I was appointed to ensure the smooth transition of technology services from a centralised framework to a federated operating model. Chaired cross-Business Unit Governance forum encompassing Federation Program, Demand Management, Enterprise Architecture, and Innovation. Supported cost optimisation program to harvest value from transition of all IT infrastructure into AWS.
Australia Post, Decipha Sep 2014 – Mar 2017
Decipha is a wholly owned subsidiary of Australia Post ($6BN), established to deliver outsourced (BPO) services focused on digitising client’s customer engagement processes.
CTO & Head of Technology Sep 2014 – Mar 2017
Owned $10M OPEX budget with full commercial management for IT domain encompassing all aspects of the technology business from project portfolio, vendor partners, technology architecture, solution design and delivery through to infrastructure, EUC and support. Appointed to identify business critical needs and leverage IT to support business turnaround, promoted to CTO in May 2016 to lead digital transformation across the business.
Achievements
· Executed turn around program to retain two key clients with business revenues of more than $4m.
· Managed the prioritisation and orderly shutdown of incumbent projects on appointment, in response to capital constraints and risks to the benefits realisation plan.
· Delivered projects focused on stabilising the business and optimising service delivery, including a move to cloud technologies including AWS and the establishment of an analytics platform.
· Managed a prototype expense management project in collaboration with NAB, building an innovative mobile capture platform using Design Thinking, with features including receipt processing for expenses.
· Managed the continuous delivery of 15+ concurrent client projects with 97% on-target completion rate while creating flexible delivery capacity by partnering with strategic delivery partners.
· Uncovered $800K lapsed enterprise support agreement exposure with Microsoft, negotiating a nil payment whilst using the case to stimulate risk awareness across the broader business.
· Shaped go-to-market technology vision across 7 sites, leading competitive solutions architecture RFPs to bring innovation to Decipher while harvesting value from existing investments.
· Forged business partnerships to gather and leverage existing expertise, engaging colleagues across Australia Post to guide the creation of enterprise architecture and delivery roadmaps.
· Led a transformation program to uplift DevOps delivery lifecycle, engaging external consultancy to implement a framework and create a digital PMO capability addressing visibility, timely delivery, and cost concerns.
· Orchestrated IRAP & PCI risk remediation program across the business, using risk analysis and mapping to develop business cases securing funding for infrastructure and software upgrades.
Head of Technology Apr 2014 – Sep 2014
Engaged by Australia Post as part of an executive leadership team tasked with preparing for an acquisition, I led the technical due diligence work stream of the project, building a team in a high-pressure environment to deliver required analyses and financial models. Part of the team that recommended the sale of Fulfilment & UMS rather than an acquisition, leading a team to deliver a staged divestment process until appointment as CTO of Decipha.
National Australia Bank Oct 2006 – May 2013
One of Australia’s foundation banks and one of the “Big 4” with over $20B in annual revenues
Head of Technology & Product Owner Aug 2010 - May 2013
Promoted to hold responsibility for NAB’s contact centre channels and telephony self-service systems, where I led several projects and initiatives that delivered significant improvements in cost and customer experience. Initially focused on delivering a project creating accurate business performance data, I was able to identify root cause issues and engage external experts to drive an enterprise level program of work that optimised technology, resource, and process workflows. During this tenure, I provided hands-on leadership to 8 staff and built partnerships with business leaders across NAB’s 32 call centre sites, ensuring solutions were delivered in line with the organisation’s strategic objectives.
Business Technology Engagement Partner Oct 2006 - Aug 2010
I provided leadership to 20 staff on up to 4 $10m+ projects concurrently and partnered with BAs, enterprise architects and innovation teams to deliver solutions to legacy systems. By leveraging relationships and a calm and considered approach, I partnered with leaders across the business to mitigate risk and shape solutions that optimised business performance.
Telstra
Rio Tinto
- DevOps leader Oracle
- Six Sigma DMAIC (Black Belt) Telstra
- Project Management Telstra
- Authentic Leadership Program NAB
- Future Leaders Program Telstra
- Talent Management Program CRA
- Bachelor of Computer Science, Electronics Swinburne University